Somalia Urged to Invest in Public Servants and Modern Institutions to Deliver One-Stop Government Services
At the UN Governance Innovation Summit in Baku, HALMEEL Director General Mohamed Dubo said Somalia’s efforts to provide government services in one place depend on investing in public servants, modernizing institutions, and adopting new technology. His remarks came during a ministerial panel focused on building future-ready public institutions and improving citizen-centered service delivery.
BAKU, Azerbaijan — HALMEEL Director General Mohamed Dubo has said that Somalia’s push to deliver government services in one place requires sustained investment in public servants, the modernization of public institutions, and the adoption of new technologies.
Speaking during a ministerial panel at the UN Governance Innovation Summit in Baku, Dubo emphasized that effective public service delivery is not only about physical service centers, but also about building capable institutions and a skilled civil service able to meet citizens’ needs efficiently.
“Investing in public servants, modernizing institutions and adopting new technology are central to Somalia’s push to deliver government services in one place,” Dubo told the panel.
The summit, titled “UN Governance Innovation Summit: Advancing Future-Ready Institutions,” was co-organized by the United Nations Department of Economic and Social Affairs and Azerbaijan’s State Agency for Public Service and Social Innovations. It brought together ministers, senior government officials, development partners, and representatives from international organizations, the private sector, and academia to discuss innovation in public administration and public-sector transformation.
Discussions at the summit focused on how governments can redesign institutions, strengthen public administration, and use integrated approaches to make services more accessible, efficient, and citizen-centered. Participants also explored the role of digitalization, artificial intelligence, and other emerging technologies in improving governance and public trust.
Dubo’s intervention positioned Somalia within a broader global conversation on one-stop service delivery, in which governments seek to bring multiple public services together in a single, accessible location. The summit’s discussions highlighted comparable models, including Azerbaijan’s ASAN Service system, which has been promoted internationally as an example of integrated and innovative public-service delivery.
The Baku summit concluded with the announcement of a communiqué outlining priorities for strengthening institutional capacity, improving the quality and accessibility of public services, integrating innovative technologies, and building agile, resilient, citizen-oriented governance systems.
Somalia’s participation in the panel underscored the country’s interest in learning from international experience as it works to expand access to government services and strengthen public institutions.
